Terms of Service

1. Agreement to Terms

By accessing or using Rheva.ai ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform. These terms apply to all users, including patients, healthcare providers, and hospital administrators.

2. Description of Service

Rheva.ai is a medtech social commerce platform that provides AI-powered telemedicine services, connecting patients with verified healthcare providers through video consultations, chat, and voice calls. The Platform also offers digital health records management, pharmacy delivery integration, and secure tokenized payment processing.

3. Medical Disclaimer

The AI Health Assistant is not a substitute for professional medical advice, diagnosis, or treatment. It provides informational guidance only and always recommends consulting with a licensed healthcare provider. All clinical decisions are made by verified, licensed doctors on the platform. In case of a medical emergency, call your local emergency services immediately.

4. User Accounts

Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Doctor Verification

Healthcare providers must submit valid medical licenses and credentials for verification. Rheva verifies all doctor credentials before they can offer consultations on the platform. Falsifying credentials will result in immediate account termination and may be reported to relevant authorities.

5. Acceptable Use

You agree not to:

• Provide false or misleading health information
• Impersonate a healthcare professional
• Use the platform for non-medical commercial solicitation
• Attempt to access other users' health records
• Interfere with platform security or operations
• Scrape, mine, or extract data from the platform
• Use the AI assistant to generate misleading medical advice for distribution elsewhere

6. Payments and Refunds

Consultation fees are displayed before booking and charged upon confirmation. Payments are processed through our secure, PCI-DSS compliant payment system. Refunds are available if a consultation does not occur due to doctor unavailability or technical failure. Refund requests must be submitted within 48 hours of the scheduled consultation time.

7. Intellectual Property

All content, features, and functionality of Rheva.ai, including software, text, graphics, logos, and trademarks, are owned by Rheva.ai and protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written permission.

8. Limitation of Liability

Rheva.ai facilitates connections between patients and healthcare providers but does not provide medical services directly. We are not liable for the medical advice, diagnoses, or treatment provided by doctors on the platform. Our total liability to you for any claims arising from your use of the platform shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Rheva.ai, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the platform, your violation of these terms, or your violation of any rights of a third party.

10. Termination

We may suspend or terminate your account at any time for violations of these terms. You may delete your account at any time through your account settings. Upon termination, your right to use the platform ceases immediately. Data retention after termination is governed by our Privacy Policy and applicable legal requirements.

11. Governing Law

These terms are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of the platform shall be resolved through binding arbitration, except where prohibited by law.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will provide at least 30 days' notice of significant changes via email and platform notification. Continued use of the platform after changes take effect constitutes acceptance of the modified terms.

13. Contact

For questions about these terms, contact us at legal@rheva.ai.